Getting the testimony of a witness is one of the best ways to strengthen your personal injury case. However, some witnesses don't like to talk to adjusters, probably because they don't know how much control they have over such interviews. Here are some of the issues that a witness can control when being interviewed by an adjuster:
The Type of Interview
There is no law saying that a personal injury witness must communicate with an adjuster in person. There are many forms of conducting interviews; for example, the witness can talk to the adjuster via phone or they can use video conferencing applications such as Skype. This means that your witness can still help you if they are too busy or too sick to travel; you should be alright as long as your witness can communicate in any way.
Who the Witness Can Speak With
Some witnesses fear to speak to public adjusters because they believe once they begin to speak, they will be facing a barrage of questions from the insurance company the adjuster represents. The good news is that a witness doesn't have to talk with any other person other than the adjuster. In fact, a witness can refuse to give the same interview more than once even to the same adjuster. Thus, your witness should not think that agreeing to talk to the adjuster means they will be facing their calls every few days or getting hounded by the insurance company.
Release of Personal Information
People don't like to give out their personal information, and it is understandable given the number of nasty things criminals can do with the stolen personal information. This should not be a concern when dealing with an insurance adjuster because the witness has the right to control the amount of information they can reveal.
Signing Agreements or Giving Written Statements
Another thing people fear is giving written statements or signing agreements with insurance companies. Maybe it is the fear of making a mistake or putting something on record that can come back and haunt them later on. Fortunately, this shouldn't be a problem when giving interviews because the witness will only give written statements or sign agreements if they wish to do so. In fact, the witness can even decline to have the interview recorded without facing any repercussion.
Therefore, if you have a witness who is apprehensive about being interviewed, you can explain to them the above issues to allay their fears. This is one of the advantages of having a personal injury lawyer; injury lawyers understand these fears and work with witnesses all the time so they will know how to calm your witness and get them to cooperate. Contact a lawyer, like James Lee Katz, for more help.